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Rosco Mirror, Visor, and Camera Systems

CUSTOMER SATISFACTION QUESTIONNAIRE

Instructions:  For the questions that follow, please rate on a scale of 1 to 5, with a score of 1 being unacceptable/unimportant, and 5 outstanding/very important, your rating of Rosco's performance and each category's relative importance to you.  Feel free to make any additional comments below.
GIVE A SCORE OF 5 FOR OUTSTANDING OR VERY IMPORTANT         PERFORMANCE  
(Score 1-5)		 IMPORTANCE
(Score 1-5)
Product Quality
Timeliness of delivery
Communicating with your organization
Understanding your special requirements
Phone support and customer service
Following up on problems and complaints
Pricing
Terms of payment
Billing methods and accuracy
Flexibility to satisfy your request in the event of an emergency
(unexpected part shortage, power outage, etc.)
In the space provided below, please indicate how Rosco can better satisfy your needs and expectations.
Name:
Title:
Company:
Email Address: